Privacy Policy
We are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://keenvestix.com (the Keen Vestix).
The following principles apply:
We want you to be fully informed about how your Personal Data is used and processed. We use a range of methods to keep you appropriately informed, and where specific details are required, we will provide them at the relevant time. We are happy to answer any questions you may have about applicable legal limitations.
1. The Scope?
This policy describes the personal data Keen Vestix collects about individuals, how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be recognised directly or through a combination of information we hold or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18, and we do not permit such individuals to use our services. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.
2. What Personal Data Do We Hold About You?
When you access our services, channels, or website, we collect personal data. We may request this directly from you, gather it by monitoring how our services and channels are used, or receive it from third-party partners.
3. You are not required to disclose personal information to the company. However, choosing not to do so may affect the services available to you.
You are not required to provide us with any personal data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.
4. What personal data do we collect? When you visit our website, we may collect the following personal data from you:
This includes information about your online activity log, traffic data (such as IP address, access dates and times), language preferences, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you voluntarily provide when connecting with a third-party online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.
5. Legal Basis and Reasons for Processing Personal Data
Your personal data is processed for the purposes described in this section, each resting on an applicable legal basis.
Without a valid legal basis, the Company cannot process personal data relating to you. The legal grounds on which the Company may rely to process your personal data are:
- You have consented to the processing of your personal data for one or more specified purposes. This applies where you submit personal data via the Website so that it can be passed to a third-party trading platform.
- In some cases, we or a third party may need to process your data to pursue legitimate interests — such as improving our Services or defending legal claims.
- Processing is required to comply with a legal obligation.
Get in touch via email for more details about the processing carried out to protect legitimate interests.
Below is a list of the purposes and legal grounds on which we may use the personal data you provide to us.
Scope, Legal Basis
1. Where you request it, we may share your personal data with third-party companies to facilitate access to digital trading.
You have consented to the processing of your personal data for one or more purposes.
2. To address your questions, requests, or concerns, we process your personal data as necessary to provide effective support in relation to our Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
3. Personal data is processed to meet applicable legal, administrative, and judicial obligations.
Processing is required to meet our legal obligations.
4. We may use personal data to improve our Services. This includes crash reports and malfunction data collected in connection with the Services.
Processing is necessary to pursue the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of our Services
Processing is required to pursue the legitimate interests of the Company or a third party.
6. To carry out and manage activities required to deliver Our Services — including back-office functions, business development, strategic decision-making, and oversight.
Processing is required to serve the legitimate interests of the Company or a third party.
7. We use statistical and other analytical techniques to inform decisions across a range of issues.
Processing this data is necessary to serve the legitimate interests of the Company or a relevant third party.
8. To protect our rights, interests, and assets — as well as those of third parties — we may process your Personal Data to establish, exercise, or defend legal claims, in accordance with applicable laws, regulations, agreements, and any relevant terms, conditions, or policies.
Processing is necessary to pursue the legitimate interests of the Company or a third party.
6. Sharing Personal Data with Third Parties
We may share Personal Data with third-party service providers who support our operations, including hosting and storage providers, and companies that analyse user experience and IP address data.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be disclosed to those platforms and its use will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with affiliated entities or business partners where this supports the development and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other relevant authorities.
We may also share Personal Data with prospective investors, acquirers, or lenders in connection with any transaction involving the Company or another entity within the group — including the transfer or sale of assets, or any merger, restructuring, consolidation, or insolvency proceedings.
7. Third-party cookies and services
We may work with third parties — such as advertisers and analytics providers — who operate on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit the website. They are used to remember your preferences, understand your browsing habits, and tailor the experience to you. Cookies also support site statistics and analytics.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies allow the website to recognise you as a returning user and help restore your previous session.
Types of Cookies:
We may use them according to their purpose.
1. Essential cookies only
These cookies are necessary to access the features you've requested and to navigate our website. They enable your device to download and stream data, delivering the information, products, and services you've asked for. This allows you to move around the site, use its features, and return to pages you've previously visited.
Session cookies collect personal data such as your username and last login date to verify that you are logged in. They are deleted automatically when you close your browser.
2. Functionality Cookies
Cookies recognise you each time you visit our site and remember your preferences.
Session cookies collect personal data such as your username and last login date to verify that you are logged in. They are deleted automatically when you close your browser.
3. Cookies for performance
We use cookies to collect statistical data about site performance and to carry out analysis that helps us improve your experience.
Cookies store anonymous data that is not associated with any identifiable individual. Some cookies are deleted when you close your browser; others remain valid indefinitely.
To block or remove cookies, adjust your browser's settings. The links below will guide you through the process for some of the most widely used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that if this occurs, some or all of the Website's functions and features may not work as expected.
Online Tracking Notice
This service does not currently support do-not-track signals.
8. How we retain your personal data
We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
Your information will be shared with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to ensure it is not retained beyond what is necessary.
9. Transfers of personal data to a third country or international organisation
Your personal data may be transferred to other countries or to international organisations outside your country of residence. The Company takes all necessary steps to protect your personal data and ensure that you retain the right to assert your rights and access effective legal recourse.
These protections apply to all individuals residing in the European Economic Area (EEA).
- Transfers to a third country or international organisation that the European Commission has determined provides an adequate level of protection for personal data, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- This transfer is made under a legally binding and enforceable agreement between public entities or authorities, in accordance with Article 46(2)(a).
- This transfer was carried out in accordance with standard contractual clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. These clauses are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
To find out more about the security measures we use to protect your personal data when it is transferred to third-party countries or international organisations, please contact us at info@keenvestix.com
10. Security of Personal Data We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Where we have given you, or where you have chosen, a password that enables you to access certain parts of our website, you are responsible for keeping that password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosure resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where legal or regulatory obligations require it, we may be required to disclose your Personal Data to third parties, including public authorities. We have no control over how such third parties manage the security of your Personal Data in these circumstances.
No method of transmitting Personal Data over the internet is entirely secure. We cannot guarantee the security of Personal Data you transmit to us via the internet.
11. Links to third party websites
Our website contains links to third-party websites and applications. These sites and applications are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any linked third-party website or application, we recommend reading its privacy policy carefully. We also advise exercising caution when providing personal data to any third party.
12. Changes to This Policy
Before visiting any third-party website or app, we recommend reading their privacy policy. You should also carefully consider what personal data you share with them.
13. Your rights regarding your personal information
You have the right to request that we verify the accuracy of Personal Data held about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request that we restrict the scope or type of processing applied to your personal data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please contact us by email at the address below.
Access rights
Where we are processing Personal Data about you, you may request access to that data. The Company will provide an electronic copy of the Personal Data being processed and may charge a reasonable fee for additional copies. Data will be provided in electronic form upon request.
The right of access must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response accordingly.
Right to rectification
You have the right to request correction of inaccurate Personal Data. Where Personal Data is incomplete, you may request that it be completed, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, or to protect the rights of another person, or where there is a substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising this right does not affect your right to erasure, and it must not adversely affect the rights and freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data about you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those interests. Where we cannot demonstrate compelling legitimate grounds that override your rights, interests, or freedoms, or where processing is not necessary for the establishment, exercise, or defence of legal claims, we will cease processing.
You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes.
Right to withdraw consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and its Member States may limit the rights described in this section 13 with respect to your Personal Data.
We will respond to requests made under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by a further two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, in particular where they are repetitive, we may charge a reasonable fee to cover administrative costs, or decline to act.
Where we have reasonable doubt about the identity of the person submitting a request, we may ask for additional information to verify identity before proceeding.